Privacy Policy
We take your privacy seriously — not just because it’s the law, but because it’s the right thing to do. Here’s exactly what we collect, why, and how it stays safe with us.
Last Updated: June 2025 · Compliant with IT Act, 2000 (India)
What We Collect & Why
Information You Give Us
- Name, email address, phone number – to process and communicate about your order
- Delivery address – to ship your order to you
- Payment details – processed securely via our payment gateway (we never store card numbers)
- Size preferences or product wishlist – to personalise your experience
Information We Collect Automatically
- IP address, browser type, device info – for security and website analytics
- Pages visited, time spent – to understand what you love so we can improve
- Cookies – to keep you logged in and remember your cart
How We Use Your Information
Information You Give Us
- To fulfill your orders and arrange delivery
- To send you order confirmations and shipping updates (via email/WhatsApp/SMS)
- To respond to your queries and support requests
- To send you offers or new arrivals — only if you’ve opted in. You can unsubscribe any time.
- To improve our website and product offerings
We will never sell, rent, or share your personal information with third parties for their marketing purposes. Your shopping choices remain your business.
Third Parties We Work With
To run our store, we work with a few trusted partners:
- Payment Gateways (e.g., Razorpay, Cashfree) — for secure transaction processing
- Logistics Partners (e.g., Delhivery, Bluedart) — for delivery. They only receive your name and address.
- Analytics Tools (e.g., Google Analytics) — to understand website traffic in aggregate
All partners are contractually required to handle your data with the same care we do.
Third Parties We Work With
To run our store, we work with a few trusted partners:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
To exercise any of these rights, email us at info@lovecraftstore.in
Cookies
We use cookies to make your shopping experience smoother – things like keeping items in your cart and remembering your login. You can disable cookies in your browser, but some features may not work as expected.
Data Security
We use industry-standard SSL encryption across our website. Payment information is processed through PCI-DSS compliant gateways and we never store your full card details on our servers.
While we take every reasonable precaution, no system is 100% breach-proof. In the unlikely event of a data breach affecting you, we will notify you promptly.
Privacy Concerns?
Email: info@lovecraftstore.in
We respond to all privacy requests within 7 working days.